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Producing to customers’ expectations while retaining a competitive advantage and improving profit levels is the multi-variable equation facing industry professionals. In their eyes, performance is key to guaranteeing the organisation's long-term prospects. Quality is a key component of the “non-price competitiveness” model and plays a direct role in enhancing customer satisfaction and promoting the organisation’s products and services.
Since the quality approach aims to improve control over activities and costs, it also contributes to both “price competitiveness” and business profitability.
In 2017, a study was conducted with support from a steering committee featuring manufacturers and experts with the goal of evaluating the costs of non-quality in industry using data that had actually been measured within organisations.
This new 2023 edition assesses the progress that manufacturers
have achieved in controlling their non-quality costs.
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